TRANSPORT AND DELIVERY

For security reasons, Products purchased on the Site will be delivered to the address indicated by the customer. Delivery to PO boxes will not be allowed. Orders placed by credit card require a processing time of at least 24 hours. Orders with bank transfer payment method will be shipped upon receipt of credit. All orders placed on Saturday and/or Sunday will be processed from the following Monday. The days on which Lokhen S.r.l. is closed for holidays will be indicated on the home page of the site and orders placed during this period will be processed from the first working day following the end of the closing period. If Lokhen S.r.l. is unable to deliver the ordered goods due to the unavailability, even temporary, of the Products, it will promptly notify the Customer and in any case no later than 30 (thirty) days from receipt of the order, by e-mail. The amount already paid by the Customer will be refunded as soon as possible and in any case no later than 30 (thirty) days.   All purchases will be delivered by a courier of adequate standing (the “Courier”) within the times indicated in the table below. For all countries not listed in the table, delivery times will be communicated by Lokhen S.r.l. customer care.  

Lokhen S.r.l. shall not be liable for unforeseeable delays due to force majeure.   Upon delivery of the goods by the Courier, the Customer is required to check: (i) that the number of packages delivered corresponds to the number indicated in the waybill; (ii) that the packaging is intact, undamaged, not wet or in any way altered, including the sealing materials. Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately contested by placing a written control reservation on the Courier’s proof of delivery. Should the reservation fail to specify the type of damage (as indicated above), the same shall be deemed null and void and therefore the delivery shall be considered unjustly refused. Once the Courier’s document has been signed, the Customer may not raise any objection regarding the external characteristics of what has been delivered.   Products are delivered “curbside”. Products will be delivered in boxes as indicated in the descriptive sheets on the Site and if the order includes bulky items, these may be shipped on a pallet, which will be delivered to the Customer together with those items, the disposal of the pallet being the sole responsibility and care of the Customer.   In the event that the Customer is not available on the day scheduled for delivery, the courier shall make a further delivery attempt. Should it not be possible to deliver the Products, they shall be placed in storage at the nearest branch for 2 days. Should one of the following cases occur:  

1. the customer refuses the delivery (except in cases of non-intact packaging/product);
2. the courier notifies the customer of a non-response after the two delivery attempts;
3. the customer does not collect within the 2-day period;
4. the courier, unable to deliver the parcel, cannot get in touch with the customer;

the package will be returned to the sender, the order cancelled, and Lokhen S.r.l. will refund the customer the total amount of the order minus the amount (per item) shown in the table:

Lokhen S.r.l. will provide the Customer, where possible and upon request to be made to the e-mail address info@wheelcart.it, with the tracking number of the package on the Courier’s website.