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Account
If you do not remember your login credentials, you can click on “Forgot your password?”
on the login screen.
Please enter your username or email address. You will receive an email with a link to generate a new one.
Log in to your account account and you will find the following entries:
Address: in this section you can change your billing and/or shipping address.
Account details: on this page you can change your user name, first and last name, password, the email linked to your account and enter your mobile phone number.
Logout: to log out of your personal account
To subscribe to the newsletter, scroll the home page of the site and enter your e-mail address next to “Subscribe to our newsletter”.
You can unsubscribe from the newsletter by clicking on the link at the bottom of the email.
Delivery and shipping
It is not necessary to be registered on the site to make purchases.
Those who do not register on the site will make the purchase as guests, so they will not be able to access the site and check the status of the order.
If you are a new customer, you can register on the site in the account section by entering your data under ‘register’.
Once registered, you can enter all your account details: user name, surname, e-mail address and password. You must enter the billing details under address, specifying if you are a private customer, you only need to enter your first name, last name and address. If you are a Professional, you will be required to enter your VAT number when registering.
For your online purchases, you can visit wheelcart.it and finalise your orders online.
If you are a distributor, you can contact our Customer Care, Monday to Friday from 8.30 a.m. to 5 p.m., at the numbers listed in the contact section, or you can send an e-mail to info@wheelcart.it.
All prices on Wheel Cart include VAT.
Before completing and finalising your online order, carefully check the content and total amount of your shopping cart. Orders placed cannot be modified.
Lokhen S.r.l. will provide the Customer, at the e-mail address indicated at the time of purchase, with the shipment number, which will allow the tracking of the package on the Courier’s website.
The couriers Wheel Cart relies on for its shipments are leading companies in Italy and abroad. This is why we have chosen to collaborate with them, for the excellence and reliability of their services.
Shipping is free to all countries.
Credit card orders require a processing time of at least 24 hours.
Orders with bank transfer payment method will be shipped upon receipt of credit.
All orders placed on Saturday and/or Sunday are processed from the following Monday.
The days on which Lokhen S.r.l. is closed for holidays will be indicated on the home page of the site and orders placed during this period will be processed from the first working day following the end of the closing period.
All purchases will be delivered by a courier of appropriate standing within the timeframe indicated in the table below.
For all countries not listed in the table, delivery times will be communicated by Lokhen S.r.l. customer care.
| Country / Region | Working days from the day of departure of the shipment |
| Italy | 4 |
| Austria, France, Germany, Netherlands, Italy for the regions Calabria, Sicily, Sardinia | 5 |
| Belgium, Spain | 6 |
| Portugal, San Marino, Luxembourg, Monaco, Malta | 9 |
Lokhen S.r.l. will not be responsible for unforeseeable delays due to force majeure.
Italy, Spain, Portugal, France, Austria, Germany, the Netherlands, Belgium, San Marino, Luxembourg, Monaco, Malta.
The courier will make a further delivery attempt. If it is not possible to deliver the Products, they will be placed in storage at the nearest branch for 2 days. Should one of the following cases occur:
- the customer refuses the delivery (except in cases of non-intact packaging/product);
- the courier notifies the customer of a non-response after the two delivery attempts;
- the customer does not collect within the 2-day period;
- the courier, unable to deliver the parcel, cannot get in touch with the customer;
the package will be returned to the sender, the order cancelled, and Lokhen S.r.l. will refund the customer the total amount of the order minus the amount (per item) shown in the table:
| Product | Deduction from order amount (amount to be applied on each individual piece included in the order) |
| WHEEL CART STANDARD | 56 € |
| WHEEL CART OFF-ROAD | 56 € |
| WHEEL CART RUOTE XXL | 56 € |
| WHEEL CART SQUARE | 56 € |
| WHEEL CART EASY LIFT | 88 € |
If the purchased product turns out to have manufacturing defects and/or has been damaged during transport, the Customer may request its replacement within the mandatory term of 8 days from receipt by e-mail to info@wheelcart.it. The Customer is also obliged to return the defective or damaged product in its original packaging intact in all its parts.
In the event of product replacement, Lokhen S.r.l. will bear the shipping costs for the return. The latter will then replace the product with an identical one or, in the event of stock depletion and subject to agreement with the Customer, with one of equivalent value.
Payment
Orders can be paid by credit card/debit card/prepaid card/PayPal (MAESTRO, MASTERCARD, VISA, JCB, UNION PAY, AMERICAN EXPRES) or by bank transfer.
Payment on delivery is not possible.
Accounting documents relating to the purchase made will be shared by Lokhen S.r.l. with the Customer in the following ways:
- Courtesy invoice by e-mail to all, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/
- Electronic invoice via SDI to all.
- Accompanying invoice with products for Consumer type customers only.
The invoice shall be issued on the basis of the information provided by the customer when placing the order. No changes to the invoice shall be possible after the invoice has been issued. When ordering, it is necessary to indicate if the shipping address is different from the invoicing address.
Return and refund
The Consumer Customer has the right to withdraw from the contract without penalty and without specifying the reason within 14 (fourteen) days from the date of receipt of the Products. This right is not granted to the Professional Customer.
In order to exercise the right of withdrawal, the Customer shall send a written communication, with return receipt, containing: the manifestation of intention to avail of the right of withdrawal pursuant to Article 54 of Legislative Decree 6 September 2005, no. 206 (the “Consumer Code”), an indication of the Products for which the Customer wishes to avail himself/herself of the right of withdrawal, the progressive order number issued at the time of purchase and the data relating to the reimbursement methods, or he/she may fill in the form downloadable online (click here) and send the communication or the completed return form to the following address, v. Selva 101, Altamura (BA), or by e-mail: info@wheelcart.it
The organisation and related shipping costs for the return of the Products are the responsibility of the Customer. Lokhen S.r.l. will not be responsible for returned products that are lost, stolen or damaged and will therefore not make any refunds or compensations.
If you have made a return, the refund will be made within 14 (fourteen) days from the date of receipt of the Products.
This right is not granted to the Professional Customer.
As soon as the return is received and checked, we will send you a confirmation email.
In this case, the refund will be made to the same card or the associated current account. It may happen that the date of the refund, in your statement, coincides with the date of the purchase.
The refund will be made to the same current account.
Send promptly an e-mail to info@wheelcart.it specifying the order number and the item you have decided to keep.
It is not possible to request an exchange of a product, but you will have to proceed by requesting the return of the product received and subsequently place a new order.