Return policy
RIGHT OF WITHDRAWAL
The Consumer Customer has the right to withdraw from the contract without penalty and without specifying the reason within 14 (fourteen) days from the date of receipt of the Products. This right is not granted to the Professional Customer.
In order to exercise the right of withdrawal, the Customer shall send a written communication, with return receipt, containing: the manifestation of intention to avail of the right of withdrawal pursuant to Article 54 of Legislative Decree 6 September 2005, no. 206 (the “Consumer Code”), an indication of the Products for which the Customer wishes to avail himself/herself of the right of withdrawal, the progressive order number issued at the time of purchase and the data relating to the reimbursement methods, or he/she may fill in the form downloadable online (click here) and send the communication or the completed return form to the following address, Via Alberto Manicone Snc 75100 MATERA (MT), info@wheelcart.it., or by e-mail: info@wheelcart.it
The organisation and related shipping costs for the return of the Products are the responsibility of the Customer. Lokhen S.r.l. will not be responsible for returned products that are lost, stolen or damaged and will therefore not make any refunds or compensations.
Lokhen S.r.l. intends to guarantee complete Customer satisfaction and will therefore reimburse in full the cost of any Products returned by the Customer that have not been consumed, generally not used or damaged. Refunds will be made using the same method of payment provided for the purchase. The purchased goods must be returned without undue delay and in any case no later than 14 (fourteen) days from the date on which the right of withdrawal was exercised.
Lokhen S.r.l. undertakes to reimburse the Customer promptly and in any case no later than 14 (fourteen) days from the date of receipt of the Products.